Returns & Exchanges
At iKegger Australia, we want you to be completely satisfied with your gear; if your tap system or accessory doesn't meet your expectations, you can return it within 30 days for a refund or exchange.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorisation (RA) number.
Clean and Pack
Ensure all kegs, taps, and accessories are thoroughly cleaned, dried, and securely packed in their original packaging to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our Sydney warehouse, ensuring you use a trackable shipping service for peace of mind.
Inspection and Refund
Once our technicians inspect the returned items for quality assurance, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing